Introduction
AtelPBX (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website atelpbx.com and our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name and contact information (email address, phone number, mailing address)
- Business information (company name, job title)
- Account credentials (username, password)
- Payment information (credit card details, billing address)
- Communication preferences
Usage Information
We automatically collect certain information when you use our services:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Call detail records and usage statistics for our PBX services
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data. You can control cookie settings through your browser preferences.
SMS Text Messaging
Opt-In and Consent
By providing your mobile phone number and opting into our SMS services, you consent to receive text messages from AtelPBX related to:
- Service notifications and alerts
- Account updates and security information
- System maintenance announcements
- Customer support communications
Data Sharing Restrictions
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-Out Instructions
If you wish to be removed from receiving future communications, you can opt out by texting STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any message you receive from us. You may also contact us directly using the information provided in this policy.
Message and Data Rates
Standard message and data rates may apply. Check with your mobile carrier for details about your messaging plan.
How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining our PBX services
- Processing transactions and managing accounts
- Communicating with you about our services
- Improving our website and services
- Complying with legal obligations
- Protecting against fraud and unauthorized access
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, subject to confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Data portability
- Objection to processing
To exercise these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
International Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us by clicking here.